Program Operations Support Manager

Lorton, United StatesOn-SiteFull-time2+ yrs experience$81.3k – $157.1k / yearPosted 1w ago

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Accenture Federal Services (AFS) is seeking a Program Operations Support Manager to be the steady, friendly backbone of a mission-focused program. You will keep the program running smoothly by owning monthly invoicing, project setup, recurring reporting, and the onboarding and offboarding of program team members. This is a people-first operations role. You will work side by side with program leadership, finance, and customer counterparts, and you will be the first face new team members meet when they join. We value accuracy and timeliness, and just as much the warmth, responsiveness, and teamwork that make a program a great place to work and a trusted partner to our customers. We also encourage you to bring fresh ideas, including smart use of AI tools, to make our deliverables and processes better every month.

The Work:

Manage the monthly invoicing cycle from data validation and reconciliation through submission and audit readiness.
Track labor, materials, and subcontractor costs, and follow invoices through to payment, partnering with finance and the customer to resolve open items quickly.
Welcome new team members and lead orientation sessions that make required program documentation clear and easy to complete.
Prepare and distribute onboarding materials, set up profiles in the customer database, and confirm all paperwork is accurate and complete.
Manage offboarding for departing team members: confirm program access is revoked, close out processes, and archive records per customer policy.
Support project setup, including funding documentation, contract data entry, and system updates.
Build and maintain monthly program and project reports, dashboards, and financial summaries that help leaders make decisions.
Maintain contract documentation, deliverable calendars, financial logs, and reporting schedules; keep an eye on deadlines so nothing slips.
Document current processes, spot opportunities to simplify them, and work with cross-functional teams to roll out improvements.
Help develop and maintain SOPs, trackers, and templates so the whole team can work consistently.
Explore and apply AI tools (for example, Microsoft Copilot) to speed up reporting, draft and QA deliverables, automate repetitive tasks, and surface insights, always with appropriate review and in line with customer and AFS data-handling policies
Act as direct support; reporting to PMO Lead •Administer PMO functions (eg personnel management, tracking, onboarding and offboarding processes)
Collaborating and providing operational support to multiple programs ensuring seamless program execution
Develop and maintain comprehensive program documentation
Manage the distribution and tracking of smartcards, monitoring expiration dates
Prepare key performance indicator (KPI) deliverables for program leadership and facilitate client communication
Proactively escalate personnel concerns to program leadership
Track/manage customer facility accesses and equipment inventory
Contribute to the organization and execution of employee engagement events
Personnel schedule updates as needed
Support ad hoc administrative tasks

Here's what you need:

Bachelor's degree, or equivalent work experience
2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)
Experience as an onboarding specialist or in a similar HR type role

Bonus points if you have:

Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders
An ability to operate autonomously with minimal supervision, attention to detail and organizational skills
Customer service experience

Security Clearance:

Must be willing and eligible for a TS/SCI security clearance
Must have a valid US Passport

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$81,300—$157,100 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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About the company

Accenture Federal Services

Accenture Federal Services, a wholly-owned subsidiary of Accenture, helps U.S. federal agencies build the government of the future. With 4,000 dedicated US employees, Accenture Federal Services is uniquely positioned to support federal agencies in shattering the status quo, achieving profound efficiencies and relentlessly delivering results. Accenture Federal Services is a long-time and trusted resource for the federal community. Every cabinet level agency in the United States-and 20 of the country's largest federal government agencies-have worked with Accenture Federal Services to achieve outcomes and move toward high performance. Join us and you can help our federal clients achieve what matters most, powering the services that touch the nation every day.

View all Accenture Federal Services jobs

Industry: Federal Services
Open roles: 747