The Chief Engineer is responsible for leading the hotel’s Engineering Department and ensuring the safe, efficient, and reliable operation of all building systems, equipment, and facilities. The role oversees preventive and corrective maintenance, technical compliance, energy efficiency, and engineering team performance while supporting exceptional guest experiences and MGallery brand standards.
Main Responsibilities and Duties:
1. Engineering Operations & Preventive Maintenance:
- Lead the daily operation, inspection, maintenance, and repair of the hotel’s mechanical, electrical, plumbing, HVAC, and building management systems.
- Develop and implement preventive maintenance programs for guest rooms, public areas, back-of-house facilities, and technical equipment.
- Ensure the reliable operation of power supply, generators, water systems, heating and cooling, lifts, and other critical infrastructure.
- Oversee maintenance of pools, SPA facilities, kitchen and laundry equipment, and beach-related hotel facilities, as applicable.
- Respond promptly to technical faults, guest maintenance requests, and emergencies, minimizing disruption to hotel operations.
- Maintain accurate maintenance logs, equipment records, service histories, and inventory of spare parts and engineering supplies.
- Coordinate with other departments to schedule works and maintain high standards of property appearance, functionality, and guest comfort.
2. Health, Safety & Regulatory Compliance:
- Ensure that engineering activities and building systems comply with applicable Albanian laws, safety regulations, and hotel policies.
- Oversee fire and life-safety equipment, emergency systems, inspections, testing, and relevant maintenance records.
- Establish safe working procedures and ensure correct use of protective equipment by staff and contractors.
- Coordinate emergency response procedures, technical risk assessments, and corrective actions arising from inspections.
3. Budgeting, Sustainability & Project Management:
- Prepare and monitor the Engineering Department budget, maintenance expenditure, and capital improvement proposals.
- Track utility consumption and implement initiatives to optimize energy and water efficiency without compromising guest comfort.
- Manage external contractors, service providers, quotations, procurement requests, and service contract performance.
- Plan and supervise repairs, refurbishments, and technical improvement projects, ensuring quality, cost control, and minimal operational disruption.
4. Team Leadership & Quality Standards:
- Lead, train, schedule, and evaluate the engineering team, ensuring effective staffing and clear assignment of responsibilities.
- Conduct regular property inspections, prioritize maintenance needs, and report technical risks and performance to hotel management.
Ensure compliance with hotel standard operating procedures, Accor/MGallery brand requirements, and established quality standards
Education & Experience:
- Bachelor’s degree in Mechanical, Electrical, Civil, or Building Services Engineering, or a related technical discipline.
- At least 5 years of relevant engineering or facilities maintenance experience, including supervisory or management responsibilities.
- Experience in hotel or resort engineering, preferably within an upscale or luxury hospitality environment, is strongly preferred
Technical Skills:
- Strong working knowledge of HVAC, electrical, plumbing, fire and life-safety, and building management systems (BMS).
- Ability to implement preventive maintenance plans, troubleshoot technical issues, and supervise contractors and service providers.
- Knowledge of applicable safety regulations, technical compliance requirements, and energy-efficiency practices.
- Proficiency with maintenance management systems and Microsoft Office; ability to manage budgets and technical reports.
Soft Skills:
- Strong leadership, team development, and cross-departmental collaboration skills.
- Excellent analytical thinking, troubleshooting, and decision-making abilities.
- Strong planning, organizational, and time-management skills.
- Effective written and verbal communication skills; good command of English is preferred.
- Ability to remain calm, respond effectively to emergencies, and work in a demanding hotel environment.
- Commitment to guest satisfaction, safety, confidentiality, and professional standards.
The company provides accommodation in a shared apartment, daily transportation between the accommodation and the hotel, and two meals per day on working days. Additionally, the company covers round-trip flight tickets from the candidate's home country, including airport transfers upon arrival (airport to hotel) and departure at the end of the contract (hotel to airport).
