Front Office Agent – Mercure Oradea (Opening Spring 2026)
Be part of the opening team of Mercure Oradea, a contemporary midscale hotel featuring 90 rooms, four conference halls, a spa & wellness center, restaurant, café, and lobby bar.
As Front Office Agent, you will be the first and last point of contact for our guests, delivering a warm welcome, efficient service, and a smooth guest journey in line with Mercure and Accor brand standards.
What’s in it for you:
- You will be part of a new international hotel
- A competitive salary package aligned with your experience and the responsibilities of the role
- Employee benefit card offering discounted rates at Accor hotels worldwide
- Learning programs through Accor Academies and international development opportunities
You will be responsible for:
Guest Service & Front Desk Operations
- Welcome guests and perform check-in and check-out procedures in a friendly and professional manner.
- Handle guest requests, questions, and complaints, ensuring timely and effective resolution.
- Provide accurate information about the hotel, services, and local attractions.
- Promote upselling opportunities such as room upgrades, late check-out, and hotel services.
Systems, Cashiering & Administration
- Operate the hotel PMS and Front Office systems accurately.
- Handle reservations, room allocations, billing, and payments according to procedures.
- Ensure correct posting of charges and compliance with cashiering standards.
- Maintain accurate guest profiles and reservation details.
Teamwork & Communication
- Work closely with Housekeeping, Maintenance, F&B, and other departments to ensure a seamless guest experience.
- Participate in daily briefings and follow operational instructions from supervisors.
- Support colleagues during peak periods and special events.
Standards, Safety & Brand Compliance
- Apply Mercure and Accor Front Office standards consistently.
- Ensure compliance with Accor Safety & Security procedures and local regulations.
- Maintain cleanliness, organization, and professional appearance at the front desk.
Pre-Opening Responsibilities
- Participate in Front Office training sessions, system testing, and operational rehearsals.
- Support opening preparations, service simulations, and soft-opening operations.
- Learn and apply all Front Office SOPs and service scripts.
- Previous experience in Front Office, Guest Services, or customer-facing roles is an advantage.
- Hospitality education or hotel experience is a plus but not mandatory.
- Good communication and interpersonal skills.
- Proficiency in Romanian and English (spoken and written); additional languages are an advantage.
- Basic computer skills; experience with hotel PMS systems is a plus.
- Positive attitude, reliability, and strong guest-oriented mindset.
You will live the brand by:
- Acting as an ambassador of the Mercure brand in every guest interaction.
- Delivering authentic, warm, and locally inspired hospitality.
- Contributing to a positive team spirit and Heartist culture.
Our team and working environment
At Mercure Oradea, you will join a committed, international-minded pre-opening team delivering one of the city’s most anticipated hospitality openings, focused on consistency, efficiency, and guest satisfaction.
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
(Hotel Franchised)
