Duty Manager - The Hoxton Bengaluru City

What you’ll do…

• Lead the day-to-day operation of the hotel during your shift, ensuring everything runs smoothly and our guests have an exceptional experience from arrival to departure.
• Be the key point of contact for guests, handling requests, feedback and service recovery with confidence, empathy and personality.
• Work closely with Front Office, Housekeeping, Engineering, Food & Beverage and Security teams to ensure seamless communication and collaboration across the hotel.
• Take ownership of the overall guest journey by anticipating needs and resolving operational challenges before they impact the guest experience.
• Welcome VIPs, long-stay guests and special arrivals, ensuring every interaction feels personal and memorable.
• Complete regular hotel walkarounds to ensure the highest standards of cleanliness, presentation, safety and brand standards are maintained.
• Support the Heads of Department in driving operational excellence and ensuring service standards are consistently delivered.
• Handle emergency situations calmly and professionally, ensuring the safety and wellbeing of guests and team members.
• Monitor daily operations, occupancy levels and guest feedback to identify opportunities for continuous improvement.
• Produce comprehensive shift reports and handovers, ensuring effective communication between operational teams.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous experience in a Duty Manager or similar operational leadership role within a lifestyle or luxury hotel.
• Strong understanding of Front Office operations and overall hotel operations.
• Knowledge of Opera Cloud or similar Property Management Systems.
• Calm under pressure with excellent problem-solving and decision-making skills.
• Flexible to work shifts, weekends and public holidays in a dynamic hotel environment.