Group Solution Expert (FTC 12 months) - M/F/X

Here is where your greatest challenge awaits you:

Your role is to handle the day-to-day M&E group enquiries on behalf of the business, focusing on the UK and other ENA markets (France, DACH, EE). You take a proactive and reactive approach to B2B enquiries – from direct corporates to third-party agents – liaising with hotels across ENA and the global network, using Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.Introduce the department and the associated team.

Your mission:

Group booking requests

• Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)
• Advise and recommend the hotels that best suit client needs and Accor sales priorities
• Stay organised and multi-task to handle several enquiries at once

Relationships

• Maintain strong, professional relationships with customers, hotels and sales teams
• Increase sales and improve confirmation and realization ratios
• Negotiate prices with clients and hotels

GSE strategy

• Support the implementation and achievement of the GSE strategy and targets
• Stay up to date on market information, trends and competitors
• Make full use of the GSE tools – Back You and Anais (Salesforce)
• Attend internal and external M&E and sales events when required

Tools and teamwork

• Work with Salesforce (Anais) and Back You – full training provided
• Work within a team with a proactive, result-oriented approach and strong customer focus
• Help drive conversion and achieve the annual M&E targets

And you?

• 2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency, ideally at hotel or central level handling M&E group enquiries.
• Fluent English, Spanish is a plus
• strong M&E market knowledge (UK / ENA)
• Good organizational skills and geographical knowledge of Europe
• Proficient in Excel and PowerPoint

Accor dares to impact:

- the world 

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

What’s in there for you?

• Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
• Package of benefits and perks of working for Accor
• Work in a multi-national team
• Hybrid way of working
• Talent development opportunities
• Access to a comprehensive training catalogue within our Accor Academy
• Option to further develop and grow in- and outside of the region or globally
• Various ESG activities & initiatives

If this sounds like you, we’d love to hear from you. Apply now and become part of a team where passion and purpose meet.
#WeAreHeartists
#HospitalityIsAWorkOfHeart