Hotel Sales Manager

Job Title: Hotel Sales Manager – India

Reporting To: Vice President Ops – Contact Centre/ Director of Ops and L&D
Location:  Hybrid role, India

Role Overview

The Hotel Sales Manager will be responsible for driving membership sales, revenue growth, and customer engagement across partner hotels in India. This role focuses on on-ground sales execution, relationship building with hotel teams, and delivering exceptional guest experiences that convert into membership sales.

Key Responsibilities

1. Sales & Revenue Generation

• Drive sales of membership programs (e.g., ALL Plus / Explorer)

• Achieve monthly and quarterly sales targets

• Maximise conversion rates through effective guest interactions

• Identify upselling and cross-selling opportunities within hotel environments

2. Guest Engagement & Conversion

• Engage directly with hotel guests to present membership benefits

• Deliver personalised sales pitches tailored to guest profiles

• Handle objections confidently and close sales effectively

• Ensure a premium and consultative sales experience

3. Hotel Relationship Management

• Build strong relationships with hotel staff and management

• Collaborate with front office, F&B, and reservations teams for lead generation

• Conduct regular training and refreshers for hotel teams on membership benefits

• Ensure alignment between hotel operations and sales objectives

4. On-ground Activation & Promotions

• Execute in-hotel sales activations, booths, and promotional campaigns

• Support marketing initiatives to increase visibility and engagement

• Ensure proper branding and positioning within the hotel premises

5. Reporting & Performance Tracking

• Track daily sales performance and conversion metrics

• Maintain accurate records of guest interactions and sales pipeline

• Share insights and feedback with leadership to improve strategy

Key Skills & Competencies

• Strong sales and negotiation skills

• Excellent communication (English + regional language preferred)

• Customer-centric mindset with high emotional intelligence

• Ability to handle objections and close deals effectively

• Relationship-building and stakeholder management

• Self-driven, target-oriented, and resilient

Experience & Qualifications

• 5+ years of experience in sales (hospitality, membership, or luxury retail preferred)

• Background in hotel operations, guest relations, or telesales is a plus

• Graduate in any discipline (Hospitality/Business preferred)

Success Metrics (KPIs)

• Monthly sales target achievement

• Conversion rate (%)

• Revenue generated per hotel

• Guest satisfaction during interaction

• Hotel engagement and collaboration score

What Success Looks Like in This Role

• Consistently exceeding sales targets

• Building strong hotel partnerships

• Delivering a premium guest experience

• Driving repeatable and scalable sales practices

Bachelor's degree in Hospitality, Business Administration or related Field.