In Room Dining Manager - The Hoxton Bengaluru City

What you’ll do…

• Lead the day-to-day In Room Dining operation, ensuring exceptional service and memorable guest experiences.
• Manage, coach and develop the team, creating a positive and high-performing culture.
• Ensure orders are delivered accurately, efficiently and to The Hoxton's quality standards.
• Work closely with the Kitchen and Front Office teams to deliver a seamless guest experience.
• Drive revenue through menu knowledge, upselling opportunities and service excellence.
• Monitor departmental costs, productivity and inventory while maintaining operational efficiency.
• Ensure compliance with food safety, hygiene and health & safety standards at all times.
• Continuously review guest feedback and identify opportunities to enhance the In Room Dining experience.

What we’re looking for…

• Individuals. You're looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You're not precious. We leave our egos at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we'd have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Previous experience as an In Room Dining Manager, Restaurant Manager or similar Food & Beverage leadership role within a luxury or lifestyle hotel.
• Strong knowledge of In Room Dining operations, guest service standards and food & beverage procedures.
• Experience managing budgets, labour costs and operational performance.
• A natural leader with excellent communication and coaching skills.
• Highly organised with the ability to thrive in a fast-paced environment while maintaining exceptional attention to detail.