Partnerships Go-to-Market Strategy & Operations Director - M/F/X

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you:

As the Head of GTM Strategy & Operations, you will lead the strategic enablement engine for our global loyalty partnerships ecosystem. Your mission is to drive partnership programs usage & profitability via streamlined GTM & operations, improved customer journeys and AI/ data usage.

Leading a specialized team of managers (covering Business Ops, Marketing and Marketing Ops, and Finance Ops), you will bridge the gap between strategic vision and operational excellence, ensuring our B2B2C loyalty offerings are profitable, scalable, and highly engaging for members.

Your mission:

• Strategic Direction, Finance & Planning:

  • Define and execute the global Partnerships GTM & Operations strategy.

  • Lead the annual and long-range planning processes to align business goals, budget and resources with internal stakeholders.

• Data Strategy & Business: 

  • Own the partnerships data strategy, business models and governance with internal stakeholders (Data, Media, Marketing), and lead performance management across usage, profitability and partner economics.

  • Oversee data architecture, flows, legal and reporting infrastructure to improve decision-making, monetization and partnership performance.

• Business Operations & Partnerships lifecycle: 

  • Own and execute key steps of the Partnerships Operational Lifecycle (Onboarding, GTM, growth, renewal or offboarding) in collaboration with the partnership managers to improve TTM, service quality and lower business risks (e.g. KYC and audits).

  • Automatize operations and processes, when possible.

• Merchandising & UX Optimization: 

  • Co-Own the partner showcasing & digital customer journeys with the Product team across ALL Accor and partners digital ecosystems (web, app, CRM) to improve partnership offerings discovery and usage, ensuring strict brand compliance.

• Operating Standards & Enablement: 

  • Define, Execute and provide centralized operating standards (finance, marketing, legal, compliance & ops), guidelines and templates and operational support to central, regional partnership and marketing teams to ensure global consistency.

• Scalable Tools, Automation & AI

  • Lead the design and rollout of the internal tools and automation stack required to scale the partnership operations, including PRM/CRM capabilities, workflow automation, reporting solutions and AI-enabled use cases.

  • Drive process simplification and tool adoption to reduce manual workload, improve time-to-market, strengthen execution quality and enable the teams to scale efficiently.

• Team Leadership:

  • Hire, mentor, and lead a high-performing team.

And you?

• Experience: 6+ years of experience in Revenue Operations, GTM Operations or adjacent operational roles in a B2B2C environment, including experience leading or mentoring others.

• AI workflows: Have hands-on experience deploying AI workflows in a GTM context and can point to concrete examples with measurable impact.

• Operation: Have designed operating frameworks from scratch with external partners, including sales enablement and post-launch optimization (KPIs monitoring).

• Strategic Communication & Clarity: Have a grounded executive presence, you communicate clearly and challenge assumptions.

• Influence: You get cross-functional teams to adopt processes they did not ask for, because you have made the case.

• Customers obsession. You understand that operational decisions show up in the customer experience.

• Language: Fluent in French and English.

• Education: Master's degree in Business Administration, Finance, Marketing, or a related field.

• Data & Media: Being familiar with data monetization business models and media.

Accor dares to impact:

- the world 

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

- Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you:

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
2. An interview with the team manager responsible for the role you are interested in.
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
5. A personalized feedback.

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