Role Overview
The Payroll Implementation Support partners directly with clients to successfully implement and optimize payroll solutions. Acting as a trusted advisor throughout the implementation lifecycle, this role is responsible for gathering requirements, configuring payroll systems, leading client training, and ensuring a smooth transition to operational use. The ideal candidate combines payroll expertise, project management skills, and a passion for helping organizations leverage technology to improve payroll accuracy, compliance, and efficiency.
Compensation | $75,000-$95,000
Key Responsibilities
- Lead payroll implementation projects from discovery through go-live, ensuring timelines and deliverables are met.
- Understand client’s payroll processes, business requirements, compliance needs, and reporting objectives.
- Configure payroll systems, earnings and deduction codes, tax settings, direct deposit setup, accrual policies, and other payroll-related components.
- Conduct payroll data reviews, validation, and testing to ensure accurate system setup and client readiness.
- Facilitate implementation meetings and communicate project status, risks, and next steps with clients and internal stakeholders.
- Deliver client training on payroll system functionality, best practices, workflows, and administrative features.
- Support user acceptance testing (UAT) and guide clients through payroll parallel testing and go-live preparation.
- Collaborate with sales, onboarding, HRIS, benefits, and technical teams to ensure successful implementations.
- Identify opportunities for process improvements and recommend solutions that enhance payroll efficiency and compliance.
- Develop and maintain detailed implementation documentation, project notes, system configurations, and client records.
- Serve as a payroll subject matter expert during implementations, providing guidance on payroll regulations and industry best practices.
- Support post-go-live stabilization and ensure a seamless transition to ongoing client support teams.
Qualifications
- 4+ years of experience in payroll, payroll implementation, HRIS implementation, or payroll consulting.
- Strong understanding of federal, state, and local payroll regulations and payroll best practices.
- Experience implementing or configuring payroll platforms such as Paychex, ADP, UKG, Paylocity, Workday, or similar solutions.
- Ability to gather business requirements and translate them into system configurations.
- Strong project management, organization, and client relationship management skills.
- Excellent communication, presentation, and training abilities.
- Ability to manage multiple implementation projects simultaneously in a fast-paced environment.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Certification such as FPC, CPP, PMP, or related credentials is a plus.
- Experience with data validation, payroll testing, and system conversion activities preferred.
Preferred Attributes
- Experience implementing payroll solutions for construction organizations, including union payroll and prevailing wage requirements.
- Consultative mindset with the ability to recommend solutions rather than simply execute tasks.
- Ability to build credibility and trust with executive stakeholders and payroll teams.
- Adaptable and resourceful when working through complex implementation challenges.
- Passion for technology, process improvement, and promoting client success through advocacy, empathy and value realization.
- Strong collaborator who thrives in cross-functional project environments.
Always Choose Exceptional | Lead with Integrity | Embody Respect and Care Deeply | Embrace Change and Innovation
Note: We are only able to consider candidates who are currently authorized to work in the U.S. and Canada. We do not offer work sponsorship at this time
