Establish and maintain local credit policies and procedures regarding billing, collections, credit cards, inquiries, and cheque cashing; ensure all departments conform to established guidelines.
Investigate all requests for billing and function as final authority over credit approval; conduct company searches and credit enquiries to make recommendations for management approval.
Review all requests for credit facilities and approve credit according to corporate credit policy; communicate approval or non-approval to appropriate managers.
Ensure all accounts receivable accounts are supported by approved credit application forms and that clients have either approved direct billing or are fully pre-paid before events.
Inspect all in-house accounts (PM and PX) to ensure adherence to hotel credit policy and assist with collection efforts where necessary.
Pursue and collect delinquent accounts according to established procedures; maintain an up-to-date collection activity log and document all collection efforts in client files.
Ensure prompt and accurate billing of current and aged accounts with efficient follow-up procedures; prepare bad debt documentation for write-offs as required.
Prepare and submit Pegasus commissions weekly to GRC; verify and process travel agent and group commissions timely.
Review the Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager.
Prepare month-end reports (aging statements for owners' meetings) and reconciliations for all receivable accounts including credit cards.
Communicate with Sales, Events, and Front Office departments to ensure compliance with credit and collection policies.
Notify the Director of Finance on the status of uncollectible accounts and recommend improvements to accounts receivable operations.
Handle all inquiries from guests and credit card companies promptly and professionally.
Perform additional duties as assigned by the Director of Finance to support departmental management.
Diploma or Degree in Hospitality Management, Accounting, Finance, or related field
Minimum 2 years of experience in credit management, accounts receivable, or collections
Proficiency with hotel management systems (OPERA) and Microsoft Excel
Strong knowledge of credit policies, billing procedures, and collection practices
Demonstrated ability to analyze financial data and prepare accurate reports
Excellent written and verbal communication skills
Strong organizational and time management abilities
Attention to detail with accuracy in financial record-keeping
Job details are sourced from the employer's original posting.
