Check the reservation system and in-house guest information for the next meal period.
Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..
Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
All the reservations are allocated as per the floor plan.
Always answer the phone politely using a friendly tone and being informative.
The telephone must be answered on a maximum of three rings.
If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc..
Understand the Server and runner tasks in the outlet and provide assistance as required.
Hostess to have a fair idea about general information around the city.
Hostess to aware what details are required to make a reservation.
Hostess to aware all the policies and procedures in the Hotel.
Except in emergencies, no employees are permitted personal phone calls or have the use of the telephone at any time.
You are not permitted to give out any personal information over the telephone. Example, Phone numbers, schedules to anyone except staff members.
All messages are to be taken on the appropriate message pad, and not on a scrap piece of paper.
The hostess is a very important part of Your Restaurant’s experience. Always remember you are the first and the last person the customer sees. Therefore, you are their first and last impression.
It is of utmost importance that someone is present at the host station at all times.
Never walk more than three paces in front of the guest or never walk too fast.
Once at the table, pull out the chairs for the women first and then any other guest you can accommodate.
On departure of a guest, you must make contact with them. Ask them how their evening was and say “Thank you for dining with us and hope to see you again”.
If there are any complaints, reach out to a manager or supervisor immediately
Perform opening, cleaning and closing duties
Hostess also to take responsibility of outlet cashiering duties.
You will adhere to Hotel’s Hygiene and HACCP standards and ensure it’s Standard Operating Procedures and Requirements are fully met.
Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage
Previous customer service experience required
Previous Food & Beverage experience an asset
Pro Serve certificate required
Open Table experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Job details are sourced from the employer's original posting.
