Oversee the Concierge team and create an environment where guest service is paramount.
Build and maintain relationships with Dubai restaurants, bars, clubs, theatres, music venues, etc., that may be used by our guests.
Consistently strive to increase guest satisfaction in relation to TripAdvisor and general guest feedback.
Manage the team’s performance on a day-by-day basis and ownership of the team’s performance in relation to guest satisfaction.
Promote in-house resources and outlets.
Facilitate the Concierge team to be knowledgeable with all relevant aspects of Dubai (including City events, transport, new openings, restaurant/theatre recommendations, sightseeing)
Ensure correct reporting procedures for any guest-related incident, accident, complaint, request, are in place.
Knowledge of all arrivals/departures and ensure guest name used at all times.
Fully conversant with current hotel availability situation at any given time, and also future availability.
Complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, and opening hours), spa (facilities, opening hours), etc.
Manage any specific business service requests (printing, faxing, mobile/computer hire, etc) with charge as appropriate (no Business Service Centre on site).
Fully conversant with all hotel room types, numbers, layout, locations, rates.
Fully conversant with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business.
Form part of the fire team and assist in any emergencies which may arise.
Ensure all necessary supplies are available for Concierge in order to work efficiently, and oversee ordering and completion of Purchase Orders in line with hotel policies and procedures.
College Degree in Business, Hospitality, or Related field preferred.
Knowledge of the local city.
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Enter and locate work related information using computers and/or point of sale systems
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Job details are sourced from the employer's original posting.
