To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay.
To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
To assist in securing taxis/transportation for guests/visitors.
To monitor and direct traffic activity of taxis, limousines, buses and other vehicles, ensuring a smooth and efficient flow.
To ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
To check the cars / taxi for forgotten items and to respect the Lost & Found procedures.
To ensure uncompromising levels of cleanliness and maintenance of the work place and to liaise with the housekeeping when necessary.
To properly use the tools, equipment and stocks and to ask for requisitions accordingly.
To assist the drivers, valet parking and bell attendants in the daily activity.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
To call the supervisor or manager for advice in serious cases or if an approval is required.
To be fully aware of and to report all guest comments or complaints.
Previous experience in a customer service role, preferably in a fast-paced environment.
Exceptional interpersonal and communication skills.
Impeccable grooming and professional appearance.
Strong attention to detail and ability to multitask effectively.
Ability to remain calm and composed in high-pressure situations.
Physical ability to stand for extended periods and lift/carry heavy objects.
Flexibility to work evenings, weekends, and holidays as required.
Job details are sourced from the employer's original posting.
