Rixos Al Mairid is seeking a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and resolve issues promptly. The role acts as the property representative in the absence of senior management..
Key Responsibilities:
• Operational Oversight: Supervise hotel departments during assigned shifts.
• Guest Relations: Address and resolve guest concerns and service requests.
• Coordination: Liaise with department heads to ensure seamless service.
• Incident Management: Respond to emergencies and document incidents.
• Reporting: Compile shift reports and communicate key updates to management.
Minimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.
Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.
Strong leadership, problem-solving, guest relations, and complaint-handling skills.
Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).
Ability to work flexible shifts, including weekends and public holidays.
Job details are sourced from the employer's original posting.
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