Key Responsibilities
- Manage all reservations and events enquiries, ensuring prompt and professional responses.
- Drive bedroom, meetings and events revenue through effective conversion and upselling.
- Coordinate group accommodation bookings and event requirements.
- Build strong relationships with corporate clients, agencies and local businesses.
- Work closely with Revenue, Sales, Front Office, F&B and Operations teams.
- Manage function sheets and communicate event details to operational departments.
- Monitor booking trends, forecasts and business levels.
- Ensure all reservations are accurately maintained within Opera PMS.
- Handle guest and client feedback professionally and efficiently.
- Lead, coach and develop the team
- Drive Loyalty program with clients
What We're Looking For
- Previous experience in Reservations, Meetings & Events or Hotel Sales.
- Strong commercial awareness and revenue focus.
- Knowledge of Opera PMS is highly desirable.
- Excellent communication and organisational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Passion for hospitality and delivering exceptional guest experiences.
- Previous supervisory or management experience preferred.
Benefits
- £13.45 per hour
- Free Gym
- Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Great work environment and colleagues
- You can work with multinational colleagues
- Be part of a global community of hospitality industry
- Opportunity to develop your career
- Special staff rate at our hotels
- Personal development programs
- Complimentary meals on duty and uniforms
- Pension scheme
- 28 days holidays including bank holidays (increasing yearly)
- Free parking
- Apprenticeship scheme
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
