Training Strategy & Execution
- Design and implement structured F&B training programs, including onboarding, service standards, product knowledge, and guest experience excellence.
- Align all training initiatives with brand standards, operational priorities, and commercial objectives.
- Conduct a blend of on-the-job training, classroom sessions, and coaching interventions to support learning retention and application.
Business Impact & Performance
- Drive measurable improvements in guest satisfaction scores, service quality, and upselling performance through targeted training initiatives.
- Analyse operational performance and identify skill gaps to recommend and implement training solutions.
- Support F&B leadership in improving overall departmental performance through capability development.
Learning Culture & Team Development
- Foster a strong service culture by embedding brand values, storytelling, and guest engagement principles into all training activities.
- Provide ongoing coaching and performance feedback to team members and supervisors.
- Develop structured learning pathways for supervisory and future leadership roles.
- Identify high-potential talent in the F&B department and support succession planning in collaboration with People Development and People & Culture.
Training Governance & Compliance
- Ensure all team members comply with food safety (HACCP), hygiene, grooming, and service standards requirements.
- Maintain full compliance with local regulations and brand audit standards; ensure continuous audit readiness.
- Deliver mandatory training programs and track completion across all F&B team members.
Content Development & Continuous Improvement
- Develop, update, and standardize training materials, SOPs, manuals, and checklists in collaboration with F&B leadership.
- Continuously review and enhance training effectiveness based on feedback, audits, and evolving business needs.
- Implement modern learning approaches, including blended learning and digital training tools where applicable.
Monitoring, Reporting & Analytics
- Track and report on key training metrics, including training hours, participation, assessment results, and completion rates.
- Measure training effectiveness through post-training performance, guest feedback, and operational KPIs.
- Prepare monthly training reports highlighting progress, impact, and areas for improvement.
- Maintain accurate training records, attendance logs, and development tracking for all team members.
- Diploma or degree in Hospitality Management, Learning & Development, or a related field.
- Minimum 5–7 years’ experience in Food & Beverage operations and/or Learning & Development.
- Proven experience in delivering training within a hospitality environment.
- Strong understanding of service standards, guest experience, and F&B operations.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong coaching, mentoring, and facilitation capabilities.
- High attention to detail and commitment to service excellence.
- Strong organizational and time-management skills.
- Analytical mindset with the ability to translate training into measurable performance outcomes.
- Proficient in MS Office and familiar with learning management systems (LMS) is an advantage.
- Professional level of English required; additional languages are a plus.
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
