Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:
- Communicates client preferences to cross-departmental teams
- Review and action any special arrangements
- Prepare sales-related documents throughout the sales process
- Prompt response to internal and external guests’ inquiries
- Perform sites of the property
- File all internal and external events event bookings and include all required information for file creation and applicable maintenance
- Assist with incoming phone calls and emails to the Group Sales Office, qualify the inquiry and distribute
- Complete reservations for travel agent rates, complimentary stays and site inspections
- Cultivate and maintain relationships with clients and travel agency partners
- Attend department and other property meetings as required
- Greet and assist VIP clients and industry guest when visiting the property
- Previous Sales experience required; luxury hotel experience preferred
- Computer literate in Microsoft Window applications and/or relevant computer applications required
- Experience with Opera Cloud and Microsoft Office preferred
- Ability to multi-task and work under pressure
- Highly organized, results-oriented with ability to be flexible and to work well under pressure, strong level of initiative required
- Proven command of the English language, both oral and written. Excellent telephone etiquette. Proficient skills in proofreading and editing
- Managing budgets, schedules and reports
- A team player who enjoys contact with clients and general public
All your information will be kept confidential according to EEO guidelines.
