Guest Relation Officer

Name: HireFT
Author: HireFT

Phu Quoc, VietnamOn-SiteFull-timePosted 6d ago

Job description

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards.

Job details are sourced from the employer's original posting.

About the company

Swissotel Resort El Qusier