Job Overview
The Guest Services Officer will ensure the guests have a great experience. They will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. They will undergo product knowledge training about the facilities and its amenities to address guest questions.
Responsibilities and Duties
- Responsible for greetings every guest at the Reception Area
- Prepare Registration Card , Confirmation and Keys for Registration
- Register arriving guest with professional and room tour of the hotel facilities
- Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Facilitate guest departures daily by following established procedures to close guest accounts and determine future room availability
- Processing guest payments
- Regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out.
- Courteously answers inquiries and accept reservations, both in person and over the phone. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests
- Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
- Other related duties as assigned by the Guest Service Manager/ Front Office Manager
Minimum GCE ‘O’ level education
Read, write, speak English fluently
