Guest Services Officer - Fitness

Key Responsibilities:

• Greet and assist guests upon arrival at the fitness center, offering a welcoming and helpful attitude.
• Provide information about the fitness center’s facilities, equipment, services, and class schedules.
• Monitor guest activity to ensure safety and proper use of fitness equipment.
• Assist guests with any fitness-related inquiries, offering basic guidance on equipment usage and fitness programs.
• Maintain cleanliness and organization of the fitness center, including equipment, towels, and locker rooms.
• Ensure that all fitness equipment is in working order, reporting any maintenance issues promptly.
• Handle guest complaints or concerns professionally and ensure guest satisfaction.
• Monitor the overall environment to ensure it is safe, clean, and enjoyable for all guests.
• Promote fitness center services such as personal training, classes, and wellness programs to guests.
• Ensure the fitness center operates in compliance with health and safety regulations.
• Maintain stock of fitness-related products (e.g., towels, water, supplements) and replenish as needed.
• Assist in checking in guests and processing membership or day pass transactions when required.
• Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.
• Offer personalized recommendations or services based on guests' fitness interests and needs.

• Previous experience in a customer service role, preferably in a fitness or hospitality setting.
• Strong communication and interpersonal skills.
• Basic knowledge of fitness equipment and wellness practices.
• Ability to maintain a clean and organized fitness environment.
• Ability to remain calm and professional in high-pressure situations.
• Strong problem-solving skills with a guest-oriented mindset.
• Fitness or wellness certification is a plus, but not required.
• Proficiency in using booking systems or guest management software.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.