What you will be doing: Reporting to the Director, Wellness, Retail, & Club 1927, responsibilities and essential job functions include but are not limited to the following:
- Provide a variety of professional massage treatments including Swedish, Deep Tissue, Aromatherapy, and more
- Conduct consultations to assess individual needs, preferences, and any health considerations prior to treatments
- Deliver personalized, high-quality massage services that align with Fairmont policies and procedures
- Ensure guests feel welcomed, comfortable, and relaxed throughout the spa experience
- Perform massage and body treatments safely and effectively according to protocols and standards
- Adjust pressure, techniques, and treatments based on guest preferences and feedback
- Monitor guest comfort and respond promptly to any concerns during treatments
- Prepare treatment rooms before and after each service according to spa cleanliness and presentation standards
- Maintain cleanliness, sanitation, and organization of treatment rooms, equipment, and linens
- Ensure proper use and care of spa products, oils, tools, and supplies
- Recommend appropriate spa services and retail products to enhance guest wellness and treatment results
- Educate guests on aftercare and wellness practices to extend the benefits of treatments
- Maintain accurate service records and communicate guest preferences when appropriate
- Work collaboratively with spa therapists, attendants, and spa reception to ensure smooth daily operation
- Participate in ongoing training sessions, team meetings, and professional development activities
- Contribute to a positive, professional, and relaxing spa environment
- Maintain guest confidentiality and demonstrate professionalism at all times
- Follow all health, safety, and sanitation regulations and spa policies
- Other duties as assigned
Your experience and skills include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Valid Massage Therapy License in accordance with state regulations
- Certification in recognized massage modalities such as Swedish and Deep Tissue
- Previous experience in a luxury spa, resort, or hotel environment preferred
- Knowledge of anatomy, physiology, and massage techniques
- Excellent customer service and communication skills
- Friendly, personable disposition and positive attitude
- Professional appearance and demeanor
- Must be available to work flexible shifts, including weekends and holidays
Physical Requirements:
- Ability to stand for extended periods of time
- Ability to perform repetitive massage movements throughout the shift
- Ability to lift and carry spa supplies up to 25 lbs
- Physical stamina to perform multiple treatments per shift
Hourly rate of $20.50
Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.
Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
