Reservation Supervisor

• Supervise daily reservations operations and ensure timely, accurate handling of booking enquiries and requests.

• Manage individual, corporate, group and long-stay reservations, including amendments and cancellations.

• Monitor room availability, rates, inventory and booking conditions.

• Ensure accurate reservation details, guest profiles, payment guarantees and booking documentation.

• Coordinate with Revenue Management, Sales & Marketing, Front Office and Finance to support hotel commercial objectives.

• Support revenue generation through upselling, booking conversion and implementation of approved pricing strategies.

• Monitor tentative bookings, deposits, cancellations, no-shows and outstanding enquiries.

• Handle guest enquiries and reservation-related complaints professionally.

• Supervise, coach and support Reservations Agents to achieve service and performance targets.

• Prepare reservation reports and monitor booking trends and departmental performance.

• Maintain compliance with Accor standards, hotel procedures and guest data protection requirements.

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Administration, Business Administration or a related field.

• Minimum 2 years of hotel reservations experience, preferably with supervisory or senior Reservations Agent experience.

• Strong knowledge of reservation procedures, room inventory, rates and revenue management principles.

• Experience with Opera PMS/Opera Cloud and Microsoft Office is preferred.

• Excellent communication, organizational and problem-solving skills.

• Good command of written and spoken English.

• Strong leadership skills and the ability to supervise, coach and motivate a team.

• Additional languages are an advantage.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Accor Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Your team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.