We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.
- Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
- Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
- Accurately record all required reservation information in our Property Management System
- Upsell room types and additional services to maximize revenue while meeting guest needs
- Provide detailed information about our property, amenities, and local attractions in Phu Quoc
- Collaborate with other departments to ensure guest requests and special requirements are met
- Handle changes, cancellations, and special requests with a customer-centric approach
- Maintain up-to-date knowledge of room availability, rates, and promotional offers
- Assist in resolving customer complaints and concerns in a timely and professional manner
- Contribute to the continuous improvement of our reservation processes and guest experience
- Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
- Excellent command of English; knowledge of additional languages is a plus
- Professional telephone etiquette and strong written communication skills
- Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications
- Typing skills of approximately 40 words per minute
- Detail-oriented with the ability to multitask in a fast-paced environment
- Strong problem-solving skills and ability to make decisions independently
- Flexible availability to work various shifts, including weekends and holidays
- Customer-focused mindset with a passion for delivering exceptional service
- Knowledge of Phu Quoc's attractions and services is highly beneficial
- Familiarity with Vietnamese culture and customs is a plus
- Ability to work collaboratively in a team environment
- Strong organizational skills and attention to detail
What awaits you...
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
