- Respond to phone calls, emails, and messages from customers regarding reservations and inquiries.
- Assist customers in selecting appropriate options based on their needs and preferences.
- Input and update reservation details accurately in the system.
- Provide information about available services, promotions, and special offers.
- Modify or cancel reservations as needed, ensuring customer satisfaction.
- Collaborate with other departments (e.g., sales, front desk) to meet customer needs.
- Handle complaints and resolve issues in a professional, courteous manner.
- Maintain an organized and up-to-date record of customer interactions and bookings.
- Exceptional verbal and written communication skills
- A passion for hospitality and helping people
- Strong multitasking and time management abilities
- High attention to detail and accuracy
- Experience with reservation systems (training provided)
- Flexibility to work varied shifts, including weekends and holidays
- A positive attitude, with a problem-solving, guest-first mindset
- Work with an experienced leader and lay foundation to a strong career progression pathway
- The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
- Discounted Accommodation and F&B in Accor hotels worldwide
- Complimentary laundering
- Annual Staycation to say thank you!
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
