Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer welcoming, friendly and warm service to external and internal guests
- Provide intuitive service, engaging with external and internal guests and anticipating their needs
- Communicate any specific guest requests or concerns with a Housekeeping leader
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Return and properly tag all lost and found articles in the Housekeeping Office
- Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning and replenishing rooms with supplies
- Participate in deep cleaning of rooms as required
- Maintain proper usage of cleaning supplies and equipment
- Consistently update and record all cleaned rooms
- Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
- Follow all safety & sanitation policies and work safely to prevent injury
- Foster positive cross departmental relationships to create a seamless experience
- Report any maintenance needs required in guest rooms, service areas and public spaces
- Ability to work weekends, holidays and shift work as scheduled
- Perform other related duties and follow hotel standards as assigned
- Previous housekeeping experience an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (included but not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Frequent kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
