SUMMARY
To sell and service food and or beverage to include the order-taking and delivery of any food and or beverage items. To prepare beverages for guests and co-workers following Fairmont Breakers’ recipes and guidelines for preparation, presentation and accountability in a cost-efficient manner. To ensure compliance with all liquor laws. These tasks are to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITES Include but are not limited to the following:
- To uphold the Fairmont Breakers values and mission statement while performing positional responsibilities.
- To adhere to company policy and procedures, as stated in the company handbook
- Consistently offer professional, friendly and engaging service
- Exceed guest expectations
- Extensive food, liquor, beer, wine and cocktail knowledge
- Prepare basic beverages for guest service up to and including basic cocktails
- Interact with guests in a way that makes them feel special
- Proper and friendly service when in contact with all guests
- Comply with liquor laws
- Maintain accountability, both personal and financial
- Control bar costs
- Maintain cleanliness and organization of bar prep area and bar
- Control cost and waste
- Close out paper work thoroughly
- Maintain extensive knowledge of menu, food preparation techniques
- Be pro-active by assisting co-workers
- Support and assist Managers
- Be proficient with all aspects and services of the property
- Be familiar with all food outlets and amenities within the property
- Be knowledgeable of general city information as well as hotel history
- Personal and financial accountability
- Be an ambassador for the department, the property and the brand
- Maintain regular and predictable attendance
- Other duties as assigned
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous customer service experience required preferably in upscale setting
- Previous bartender experience required
- Previous point of sale system experience preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable. Can work with minimal supervision
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a small team and independently
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Able to work flexible hours, weekends, and holidays
EDUCATION and/or EXPERIENCE
- Successful completion of server position training program
- Must Pass Food, Beverage and Service Knowledge Quizzes
- Must have previous experience serving in a luxury environment
- Must have previous experience serving in a high-volume environment
LANGUAGE SKILLS
- Must speak and understand English
- Be able to read and write in English to facilitate communications
MATHEMATICAL SKILLS
- Cash handling skills are necessary
- Basic math skills
REASONING ABILITY
- Must be able to communicate clearly and listen attentively to guests, management and co-workers
- Must demonstrate use of good judgment
CERTIFICATES, LICENSES, REGISTRATIONS
- Must be able to obtain Food handlers certification
- Must be able to obtain TIPs or Alcohol Safety Certification
What is in it for you:
- Rate of pay: $26.50 per hour plus gratuities
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
