Spa Experience Coordinator
Fairmont Century Plaza | Los Angeles, CA | Full-Time | Permanent
Why work for Fairmont?
At Fairmont, our passion is to connect our guests to the very best of our destinations. For many guests at Fairmont Century Plaza, the most memorable part of their stay starts with a single call to our spa.
As a Spa Experience Coordinator, you'll be that first point of welcome. You'll guide guests to the right treatments, arrange their visit down to the smallest detail, and make sure they leave more relaxed than when they arrived. If you love hospitality, wellness and making people feel cared for, we'd love to meet you.
What you will be doing:
Reporting to the Assistant Director of Spa, responsibilities and essential job functions include but are not limited to the following:
Welcome every guest
Curate the journey
Book, modify and cancel spa, fitness and wellness appointments in Book4Time with speed and accuracy.
Care beyond the expected
Respond quickly to guest requests and concerns, take the right action, and follow up to make sure the guest is happy.
What is in it for you:
Your experience and skills include:
Your team and working environment:
Fairmont Century Plaza is an icon of Los Angeles hospitality. Once known as the "Western White House," it now offers 400 guest rooms and suites, a 14,000-square-foot world-class spa, a rooftop pool, distinctive dining and nearly 24,000 square feet of event space. You'll join a close-knit spa team of therapists, fitness professionals and guest experience specialists who share a commitment to wellness and heartfelt service.
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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