Sales Applications Support Officer

Role:
Supports sales operations by administering, monitoring, and resolving issues across sales-related applications and hardware assets, acting as the primary coordination point between sales users and
IT to maintain uninterrupted order-to-cash execution.

Accountabilities:
1. Sales Application Support: Supports sales-related applications including HHC applications,
Oracle Order Management, CRM, Roadnet, and commission systems by receiving user issues through requests, checking transaction errors and system behavior, applying approved troubleshooting steps, and coordinating unresolved issues with BTD ensuring continuity of sales operations and transactions.

2. Order-to-Cash Coordination: Supports Order-to-Cash operational activities by reviewing order processing errors, blocked transactions, pricing issues, or invoice-related system problems, validating issue details with sales users and system records, following up with relevant support teams for resolution, and confirming successful transaction completion ensuring uninterrupted sales and billing processes.
3. HHC Synchronization: Monitors HHC synchronization and connectivity activities by checking synchronization status through LAN, GPS, and Wi-Fi connections, reviewing failed uploads or missing transaction logs, guiding users through synchronization steps and ensuring accurate and timely transfer of sales data.

4. Sales Equipment Support: Coordinates servicing and repair of sales devices and hardware by logging device faults, checking equipment conditions, testing repaired devices before redeployment, and maintaining availability of operational equipment ensuring minimal disruption to field sales activities.

5. Documentation: Maintains records related to sales IT assets by updating asset allocation logs, documenting device movements and handovers, organizing supporting documents for
Finance and audit reviews, and validating asset information against actual user assignments ensuring accurate asset tracking.

6. Sales and BTD Coordination: Acts as a coordination point between Sales teams and BTD by collecting operational issues, enhancement requests, and system feedback from users,clarifying business requirements through discussions with sales management, and following up on implementation or issue resolution progress ensuring system support activities remain aligned with sales operational needs.

7. Issue Follow-Up: Provides continuous support to sales users by following up on recurring issues, validating implemented fixes directly with end users, documenting recurring operational or system problems, analyzing common issue patterns, and coordinating preventive actions with BTD ensuring reduction of repeated incidents and improved user experience.

8. Reporting: Prepares and submits periodic operational updates to the Sales Implementation
Lead by reporting application support activities, unresolved system issues, recurring operational problems ensuring visibility and proper coordination of sales application support activities.