Job Title: Customer Service Associate – Help Power the Foodservice Industry Reports to: Assistant Store Manager / Store Sales Manager Classification: Hourly / Non-Exempt Are you a relationship-builder who thrives in a fast-paced, customer-focused environment? At Ace Mart Restaurant Supply, our Customer Service & Sales Associates are trusted partners to chefs, restaurateurs, and foodservice pros. Your positive attitude, attention to detail, and ability to guide customers toward the right products make a real impact on their success—and ours.
This is more than a retail job. It's a people-first, solution-oriented role at the front lines of the foodservice industry.
What We Offer:
- Work-Life Balance: Enjoy Sundays off to rest and recharge.
- Employee Discounts: Save on a wide range of professional kitchen equipment and supplies.
- Learning & Growth: Gain product knowledge and industry insight through hands-on training and mentorship.
- Paid Time Off: Take the time you need with vacation and sick leave.
- Comprehensive
Benefits:
Medical, dental, vision, and life insurance after 60 days. Financial Security: Participate in our matching 401k program and plan for the future.
What You Will Do:
- Deliver a standout customer experience by greeting every customer with energy, positivity, and a service-first mindset—whether in person, by phone, or via email.
- Build lasting customer relationships by engaging in genuine conversations, earning trust, and becoming a go-to resource for restaurant and foodservice professionals.
- Guide purchasing decisions by listening carefully, identifying customer needs, and recommending the right equipment and supplies to support their success.
- Drive in-store sales by confidently promoting featured items, offering cross-sell suggestions, and ensuring customers leave with solutions—not just products.
- Follow up with intention by checking in with customers post-purchase and using follow-through to turn one-time buyers into repeat business.
- Support seamless service by offering carry-out assistance, coordinating deliveries, and stepping in to solve problems with professionalism and urgency.
- Maintain a clean and organized store that invites customers to browse, with well-stocked shelves, clear displays, and a polished presentation.
- Collaborate with a high-energy team by sharing product knowledge, supporting teammates, and participating in ongoing training to grow your impact.
What You Will Need:
- A People-First Mindset: Friendly, helpful, and customer-focused in every interaction.
- Sales Savvy: Confident recommending and selling products that fit customer needs.
- Strong Communication: Clear, professional communication in person, by phone, and through email.
- Time Management: Able to multitask, prioritize, and stay organized during peak store hours.
- Physical Stamina: Stand and walk for extended periods, lift up to 50 lbs. regularly, and use computers/registers comfortably.
- Education &
Experience:
- High school diploma or equivalent preferred.
- Prior retail, sales, or foodservice experience is a plus—but we’ll train the right person.
- Join us as a Food Enthusiast & Customer Service Specialist and become an essential part of our team dedicated to delivering an exceptional experience to our valued customers.
- Ace Mart Restaurant Supply is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.
- Your culinary passion and customer-focused approach will help us continue to create a haven for food enthusiasts.
