Job Summary and Responsibilities
Design Thinking & Innovation Facilitation (30%)
- Facilitate Design Thinking workshops to identify business, customer, operational, and technology challenges.
- Lead ideation sessions, innovation labs, and problem-solving workshops across functions.
- Coach teams on human-centered design, innovation methods, and creative problem-solving.
- Develop and maintain innovation frameworks, toolkits, templates, and best practices.
- Support business teams in identifying, refining, and validating innovation opportunities.
Innovation Programs & Hackathons (30%)
- Plan and manage enterprise-wide innovation programs, campaigns, ideathons, and hackathons.
- Lead internal innovation challenges that encourage employee participation and idea generation.
- Coordinate external hackathons with technology partners, startups, universities, and industry organizations.
- Manage end-to-end logistics, communications, judging processes, mentoring, and outcome tracking.
- Establish innovation communities and champion networks across the organization.
Idea Incubation & Solution Implementation (25%)
- Manage the innovation intake process and evaluate ideas against defined criteria.
- Drive selected ideas through discovery, prototyping, proof of concept, pilot, and implementation phases.
- Coordinate cross-functional teams to develop and deliver innovation solutions.
- Track progress, risks, dependencies, and business outcomes for innovation initiatives.
- Support solution adoption and transition into business operations.
- Maintain innovation portfolio dashboards
- Measure ROI, productivity and customer impact
Innovation Ecosystem & Emerging Technology Enablement (10%)
- Identify relevant technology trends, tools, vendors, and startup solutions.
- Coordinate collaboration opportunities with external innovation partners.
- Support evaluation and experimentation with emerging technologies including AI, automation, analytics, and digital health capabilities.
Communication, Reporting & Culture Building (5%)
- Develop innovation success stories, communications, and engagement materials.
- Track participation, implementation rates, and business impact metrics.
Present program updates and innovation outcomes to business leaders and stakeholders.
Education and Experience
- Bachelor's or Master's degree in Healthcare, Engineering, Technology, Business or related field
- 8+ years of experience in healthcare IT, digital transformation, product innovation or consulting
- Experience in payer, provider, care, population health or healthcare services environments preferred
- Experience with a leading management consulting or professional services organization is strongly preferred.
Core Competencies
- Design Thinking & Facilitation
- Innovation Program Management
- Hackathon & Ideathon Leadership
- Idea Incubation & Execution
- Stakeholder Management
- Cross-Functional Collaboration
- Change Enablement
Technical Expertise
- Human-Centered Design
- Agile & Lean Practices
- AI & Automation Technologies
- Innovation Platforms
- PoC & Pilot Management
- Data-Driven Decision Making
- Innovation Reporting & Metrics
Additional Qualifications
- Experience in healthcare, regulated industries, or shared services environments is desirable.
- Strong collaboration skills, and experience scaling innovation programs is preferred.
Strong communication skills and comfort working with both business and technical teams.
