A leadership position responsible for developing and maintaining a support structure for Field Support employees. The Field Support Supervisor ensures execution of department and individual employee goals and objectives. The CROSSMARK Field Support department collaborates with teams, business stakeholders, and clients to provide best-in-class contact center support by proactively identifying opportunities, listening, resolving, and delivering Service Excellence that drives success. Provides support via inbound calls, outbound calls, service tickets and recorded mass communication. Full service for all project phases – standalone or bundled options.
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Acosta works with major consumer brands (CPG) to execute product placement through plan-o-grams, void corrections, stock rotation, building displays, and completing surveys and audits in retail locations.