We are now accepting applications for the following position:
POOL & BEACH SERVER
Palm Heights is seeking an experienced and guest-focused Pool & Beach Server to deliver exceptional food and beverage service in our beach, pool, and cabana areas. This role is ideal for someone who is passionate about luxury hospitality, thrives in a fast-paced outdoor environment, and enjoys creating memorable guest experiences.
Key Responsibilities:
- Deliver exceptional food and beverage service across the beach, pool, and cabana areas while creating personalized and memorable guest experiences.
- Welcome and engage guests in a warm, professional manner, building genuine relationships and recognizing returning guests whenever possible.
- Maintain comprehensive knowledge of menus, daily specials, and beverage offerings to confidently guide guests and provide recommendations.
- Accurately take orders, manage guest checks, and process transactions using the POS system.
- Serve food and beverages with attention to detail, ensuring presentation and service standards are consistently met.
- Monitor guest satisfaction throughout the dining experience and promptly resolve concerns or escalate issues when appropriate.
- Complete opening and closing duties, including the setup, breakdown, stocking, and preparation of service areas.
- Maintain cleanliness, organization, and readiness of all guest-facing and service areas.
- Work collaboratively with culinary, bar, and resort teams to deliver seamless guest experiences.
- Uphold Palm Heights' standards of professionalism, presentation, and responsible alcohol service at all times.
Qualifications:
- Minimum 3 years of Food & Beverage experience within a luxury hotel, resort, beach club, or upscale dining environment.
- Strong food and beverage knowledge, including the ability to confidently recommend menu items and beverage pairings.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to thrive in a fast-paced environment.
- Understanding of luxury hospitality standards and a commitment to delivering exceptional guest experiences.
- Professional presentation, strong attention to detail, a team oriented mindset, and guest-focused demeanor.
- Ability to stand for extended periods and work efficiently in indoor and outdoor environments.
- Flexible availability, including weekends, evenings, and public holidays.
Hourly Range: US$8.00 - US$14.00+ gratuities
Benefits: In accordance with Cayman Islands law
Location: Grand Cayman
Employment Type: Full-Time
