We are now accepting applications for the following position:
RETAIL SALES ASSOCIATE
RESPONSIBILITIES INCLUDE:
- Welcome hotel guests and retail clients with warmth, confidence, and impeccable professionalism.
- Deliver a sophisticated, personalized retail experience that reflects the standards, personality, and sense of place of the hotel.
- Build meaningful relationships with guests and returning clients by understanding their preferences and providing thoughtful, tailored recommendations.
- Develop comprehensive knowledge of the boutique’s collections, products, designers, craftsmanship, and brand stories.
- Achieve individual and store sales goals through exceptional service, product knowledge, and relationship building.
- Anticipate guest needs and identify opportunities to enhance their stay through relevant products, recommendations, and service.
- Collaborate with other hotel departments to ensure a seamless experience for guests.
- Maintain impeccable visual merchandising and presentation standards throughout the boutique.
- Process sales and payments accurately and efficiently.
- Support inventory management, including receiving, replenishment, stock organization, and maintaining accurate product records.
- Maintain a pristine, organized, and inviting retail environment.
- Handle guest requests and concerns with professionalism, tact, and sound judgment.
- Exercise discretion and maintain confidentiality when assisting high-profile guests.
- Stay informed on relevant fashion and lifestyle trends to engage knowledgeably with the boutique’s clientele.
- Adapt seamlessly to the dynamic nature of a luxury hotel environment, responding to the varying needs and expectations of an international clientele.
QUALIFICATIONS:
- Previous experience in luxury retail or another high-touch, service-oriented environment.
- Strong sales and relationship-building skills.
- A natural ability to connect a discerning clientele.
- Genuine interest in fashion and luxury retail.
- Excellent communication and interpersonal skills, with strong emotional intelligence and the ability to read and adapt to each guest.
- Polished, personable, and confident, with an understanding of how to engage guests naturally while respecting their personal space.
- Exceptional discretion, maturity, and professional judgment.
- Ability to remain calm, composed, and welcoming in a fast-paced and ever-changing hotel environment.
- Flexibility to work weekends, evenings, public holidays, and varying hotel schedules
Hourly Range: US$10.00 - US$15.00+ gratuities
Benefits: In accordance with Cayman Islands law
Location: Grand Cayman
Employment Type: Full-Time
