Support or Quality Assurance Analyst
We seek a talented analyst to join a strong technology team responsible for the implementation and support of high volume, high performance client facing applications. The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a growing office of an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients.
Work Location:
Cleveland, Ohio
Essential Functions:
§ Learn at least 2 client’s business processes and application implementation. Implementation may be Salesforce or some other product
§ Support end users questions and issues via various communication channels including email, phone, and portals
§ Determine root cause analysis of issues and help determine and implement solutions
§ Make configuration changes to the application
§ Create reports
§ Develop and execute functional test cases
§ Update project documentation
§ Application release management responsibilities
Qualifications:
§ Understanding of waterfall, agile, and iterative development methodologies
§ Strong written and verbal communication skills
§ Customer service skills
§ Work well in teams
§ Ability to learn new information quickly
§ Technical aptitude
Minimum Qualifications:
- Bachelor’s degree in Management Information Systems or related field
- Authorized to work for any U.S. employer
-0-1 years of experience preferred or recent college graduates
EOE M/F/V/D
VEVRAA Federal Contractor
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.