About Business:
Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Adani Airports Holding Limited: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
Job Purpose: Executive - Pranaam is responsible for supporting the day-to-day operations of Pranaam services, ensuring a high level of customer satisfaction and efficient service delivery. This role involves direct interaction with guests and coordination with the frontline team.
Responsibilities
Sales & Revenue Generation
- Own and deliver monthly, quarterly, and annual revenue targets for Pranaam Services.
- Drive direct sales through corporate accounts, travel agents, tour operators, airlines, OTAs, hospitality partners, and premium customer segments.
- Develop and execute sales strategies to increase passenger acquisition and repeat business.
- Identify new revenue opportunities, packages, and bundled offerings to enhance service uptake.
- Monitor sales funnel, conversion ratios, and business performance to ensure target achievement.
Business Development
- Acquire new corporate clients and establish long-term business relationships.
- Develop strategic partnerships with airlines, hotels, concierge providers, travel management companies, and luxury service providers.
- Conduct market mapping and competitor analysis to identify growth opportunities.
- Lead negotiations, commercial discussions, and contract finalization with prospective partners.
Key Account Management
- Manage and grow existing corporate and travel trade accounts.
- Ensure account retention, revenue growth, and customer satisfaction.
- Conduct periodic business reviews with key stakeholders and partners.
- Address client escalations and ensure timely resolution.
Customer Acquisition & Experience
- Enhance visibility and awareness of Pranaam Services among premium travelers.
- Drive cross-selling and upselling opportunities across airport touchpoints.
- Analyze customer feedback and introduce initiatives to improve customer experience and loyalty.
- Ensure exceptional service delivery for VIP, VVIP, business, and high-net-worth passengers.
Commercial Planning & Analytics
- Prepare sales forecasts, revenue projections, and business performance reports.
- Track market trends, customer behavior, and competitor offerings.
- Utilize data-driven insights to improve sales effectiveness and profitability.
- Develop and maintain MIS dashboards and KPI trackers.
Stakeholder Management
- Collaborate with airport operations, terminal teams, airlines, commercial teams, and ground handling partners for seamless service execution.
- Coordinate with marketing teams for promotional campaigns, customer engagement programs, and brand visibility initiatives.
Qualifications
Qualification
- Graduate in Business Administration, Marketing, Hospitality, Aviation, or related discipline.
- MBA/PGDM preferred.
Experience
- 5 to 10 years of experience in Sales, Business Development, Account Management, Premium Customer Services, Aviation, Hospitality, Travel & Tourism, or Luxury Services.
- Proven track record of achieving revenue targets and acquiring new business.
