Team Member – Sales Operations & MIS

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large-scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG-rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Realty: Adani Realty is the real estate arm of one of India’s leading infrastructure and development entities – Adani Group.With resolute commitment to ‘Nation Building’ and ‘Growth with Goodness’,we are developing real estate projects in the most promising destinations,integrating design aesthetics with cutting-edge construction technology.

Job Purpose: The Backend Team Executive supervises the CRM operations team to ensure effective management of CRM systems related to offer creation, project management on SAP, pricing adjustments, and coordination with finance for cash flow information. This role provides strategic direction and support to team members while collaborating closely with the finance and sales departments.

Responsibilities

Backend Team Executive

Team Management and Development:

Oversees the daily operations of the Backend CRM team, ensuring efficient execution of tasks.

Provides guidance and support to the team in resolving CRM-related issues and inquiries.

Conducts training sessions for team members on CRM processes, SAP usage, and financial procedures.

CRM Management:

Leads the creation and management of offers within the CRM system, ensuring accuracy and timely updates.

Collaborates with the finance team to manage cash flow information and approve bank entries.

Project Management on SAP:

Oversees project creation and management within the SAP system, ensuring alignment with business objectives.

Monitors project status and provides reports to senior management as needed.

Manages pricing processes within the CRM, ensuring competitive and profitable pricing strategies are implemented.

Works with sales and finance teams to analyze pricing trends and make adjustments as necessary.

Collaboration and Support:

Serves as a liaison between finance, CRM, and sales teams, facilitating effective communication and support.

Conducts regular meetings with team members and stakeholders to discuss updates, challenges, and strategies.

Performance Monitoring:

Establishes KPIs for team performance and ensures they are met or exceeded.

Conducts performance evaluations and provides feedback to team members.

Key Stakeholders - Internal

Finance Team

Projects Team

Legal Team

Marketing and Sales Team

CRM Team

Qualifications