Position Summary:
The Respiratory Support Coordinator provides comprehensive direct and indirect patient care services across home, office, and hospital environments in accordance with all governmental, accrediting, and organizational policies and procedures. This role ensures patients receive appropriate goods and services in the most efficient and satisfactory manner possible while serving as a subject matter expert, conducting new hire training, and mentoring team members.
The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.
Essential Functions and Job Responsibilities:
Patient Care & Service Delivery
- Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients
- Set up and fit PAP patients with appropriate equipment and masks
- Conduct patient follow-up calls and visits to ensure optimal care outcomes
- Communicate instructions and processes to patients in a professional, informative, and appropriate manner
- Contact clinical support when urgent patient needs are identified during home visits
Equipment Management & Maintenance
- Perform routine preventative maintenance checks and simple repairs per company policy and manufacturer guidelines
- Troubleshoot equipment failures with patience and professionalism
- Report equipment hazards and product incidents in accordance with company policies and procedures
- Maintain working knowledge of current Respiratory Programs and HME products and services
Documentation & Compliance
- Complete all required company, insurance, and government paperwork accurately and timely, including:
- Delivery tickets and safety checklist forms
- Patient booklet receipts, ABNs, and AMAs
- Equipment-specific instruction and cleaning forms
- Develop and maintain basic reimbursement knowledge to ensure proper documentation for billing purposes
- Maintain patient confidentiality and operate within HIPAA guidelines
- Complete assigned compliance training and educational programs
- Maintain compliance with AdaptHealth's Compliance Program
Safety & Quality Assurance
- Adhere to procedures for Personal Protective Equipment (PPE), infection control, and hazardous materials handling
- Assist with implementation of quality improvement programs to meet company standards
- Promote services and products to community referral sources as appropriate
Lead, Respiratory Support Coordinator(s) - All Level 1 and 2 duties plus:
- Serves as subject matter expert and primary resource for team
- Conducts new hire training and mentors team members
- Handles escalated calls and complex issues with appropriate follow-up
- Identifies root causes of service issues and collaborates on process improvements
- Prepares reports for leadership and other departments
- Supports departmental standards and Patient Experience initiatives
- Assists with task coordination and ensures adherence to workflows
- Collaborate with supervisor on performance metrics and service excellence
- Assist with implementation of quality improvement programs to meet company policies.
- Maintain patient confidentiality and function within the guidelines of HIPAA.
- Completes assigned compliance training and other educational programs as required.
- Maintains compliant with AdaptHealth’s Compliance Program.
- Perform other related duties as assigned.
Competency, Skills, and Abilities:
- Equipment repair or maintenance skills
- Proficiency with computer systems and database applications
- Understanding of basic medical terminology
- Knowledge of insurance verification processes
- Strong attention to detail and organizational skills
- Ability to work under time constraints and manage multiple priorities
- Written and verbal communication skills
- Professional demeanor in patient and staff interactions
- Commitment to confidentiality and data security protocols
