Position:
Client Success Supervisor
Job Description:
To provide day to day operational service delivery in line with client Service Level Agreements and Pricing Schedules
Location:
Brand se Baai
Contract Type:
Permanent
Minimum Requirements:
Experience:
- 1-3 years HR generalist and administration
Qualification:
Additional Requirements:
N/A
Roles and Responsibilities:
- Checking, verification and approval of pre-extract reports from Payroll
- Coordinate transportation for assignees and obtain approval from the client
- Distribute payslips weekly/monthly to assignees
- Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance
- Ensure correct job requisition is received from the Client
- Ensure payroll department is presented with accurate payroll data processed within deadline
- Ensure that Assignees are briefed regarding transport arrangements, address, times etc.
- Ensure that protective equipment and related documentation is issued
- Ensure that shifts are fully staffed as per client requirements
- Establish a relationship with the Resource Centre
- Keep a record of payroll queries and provide reports to the Client
- Provide feedback to Resource Centre on candidates supplied
- Understand client requirements and ensure daily communication is maintained with the
- client in terms of operational service delivery requirements
- Establish and maintain relationships with key client management contacts
- Attend client meetings and conduct regular client visits
- Develop awareness of client future business needs, identify potential opportunities and communicate.
- Responsible for ensuring on-time and accurate invoice delivery to clients
- Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms
- Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary.
- Monitor expenditure with regard to PPE, medicals etc. and ensure that costs do not exceed the parameters of the Pricing Schedule provisions.
