Job Title: Customer Support Intern
Designation: Customer Support Intern
Department: Customer Experience
BU: Service Excellence
Location: Lucknow
Internship Duration: 3 Months
Stipend: ₹5,000 per month
About Adda247
Started in 2016, Adda247 is India's largest EdTech platform, catering to more than 40 million users annually. The Adda247 App is ranked the #1 Android App in terms of usage among all Education Apps in India, as per the latest Similarweb rankings.
Adda247 houses multiple platforms, including the Adda247 mobile app, Adda247 YouTube channels, Bankersadda, SSCAdda, TeachersAdda, and Career Power. With more than 1 million daily video views, 0.5 million daily active users on the app, and 2.5 million daily active users on the web, Adda247 is one of India's largest and fastest-growing education technology platforms.
Why Join Us?
Here is your chance to join a young, energetic, and dynamic team with a vision to transform the education space in India. This internship will provide you with hands-on experience in customer support, communication, problem-solving, and customer relationship management in a fast-paced EdTech environment.
Requirements
- Any Graduate pursuing / Post Graduate pursuing.
- Freshers and candidates with 0–1 year of experience are welcome.
- Fluent English communication skills are mandatory.
- Good verbal and written communication skills.
- Strong interpersonal and customer-handling skills.
- Positive attitude and willingness to learn.
Key Learning
- Gain hands-on experience in handling customer queries through calls, emails, and chat.
- Develop strong communication and interpersonal skills while interacting with customers.
- Learn how to understand customer concerns and provide appropriate solutions.
- Gain practical knowledge of customer support processes and service guidelines.
- Learn to use CRM systems to record and manage customer interactions.
- Develop problem-solving and conflict-resolution skills.
- Understand the importance of customer satisfaction and delivering a positive customer experience.
- Learn to work with internal teams to resolve customer issues effectively.
- Gain exposure to performance metrics and target-driven work environments.
- Develop teamwork, time management, and professional workplace skills.
- Improve product knowledge and learn how to effectively communicate product information to customers.
