Role : Associate Relationship Manager (UAE National Only)
Location : Abu Dhabi
Role Purpose:
To manage a portfolio of small to medium-sized clients and actively source new-to-bank customers within the defined non-for-profit organizations segment, delivering end-to-end relationship support (account onboarding through service execution) while achieving assigned financial targets and ensuring full compliance.
Key Accountabilities of the role
Business Development & Target Achievement
- Actively source and acquire new-to-bank customers within assigned segment.
- Build and maintain a pipeline of prospects to support portfolio growth.
- Achieve assigned financial targets including:
- Liability growth (CASA / Wakala deposits)
- Fee income from cash management & transaction banking
- Cross-sell ratios
- Convert prospects into active banking relationships.
- Support marketing and referral initiatives to generate leads.
Relationship Management
- Manage assigned portfolio of lower-tier clients.
- Maintain regular engagement to deepen wallet share and identify opportunities.
- Support Regional Manager in larger relationship development.
End-to-End Client Handling
- Manage complete account opening process (KYC, documentation review, system input, follow-up until activation).
- Submit and track all service requests through internal systems.
- Coordinate with operations and compliance for smooth execution.
- Act as first point of contact for day-to-day client requirements.
Compliance & Governance
- Ensure adherence to ADIB policies, Sharia requirements, and Central Bank regulations.
- Maintain updated KYC/ODD for portfolio & escalate exceptions or complex matters appropriately.
Process & Reporting
- Maintain updated client records and pipeline.
- Document call memos in standard format capturing the contents of the meeting, opportunities for business development and follow-up plan, etc.
- Monitor portfolio performance and assist in achieving assigned financial targets.
Behavioral Competencies:
- Customer Orientation.
- Communication.
- Quality standards.
- Teamwork.
- Technical knowledge.
- Information Gathering.
- Problem Solving.
- Initiative & Change.
Specialist Skills / Technical Knowledge Required for this role:
- Strong documentation accuracy and attention to detail.
- Client-facing communication skills.
- Ability to manage multiple service requests simultaneously.
- Sales orientation with operational discipline.
- Time management and follow up discipline.
Required experience:
- 3-5 years experience of experience in banking (preferably in Corporate or SME segments)
- Experience in account opening, documentation review, and service request handling.
- Exposure to liability growth, customer acquisition activities, and cash management sales is preferred.
- UAE based experience is a must
