Role : Business Development Manager - Personal Finance (Outsource)
Location : Dubai
Role Purpose:
Key Accountabilities of the role
1. Main Responsibilities:
To ensure that the set target and are met/exceeded on time
Ensure Team fully adhere with ADIB policy and procedure on day-to-day business management
Ensure adequate leave plan for the team and execution of the same effectively
2. Daily/Weekly Responsibilities:
Ensure business proposed/booked under ADIB policy and procedure with Shari’a compliances
Monitor day to day activities of IFE’s and ensure appropriate business management/control in place
Coach Team on date-to-date business activities, guide to achieve monthly goals
Review and recommend standard credit application and ensure authenticity of the critical documents (MRF, identification documents, Banks statement, etc.)
Updates the leads status on time, please ensure status update before leaving your desk for the day
Ensure the daily attendance, if there is regular absenteeism then escalate to SM
Ensure disbursement files are in order, prior forwarding the file to RFO, by cross checking, customer’s original documents against copies. Files must be sent to RFO immediately or within next 1 working day
To ensure proper handover of all customers related files/documents prior to staff’s leaver starts/or event of resignation/termination, and arrange proper follow-up/closing of each cases
Handle customer complaint directly, should not let IFE’s handle complaints directly at any point
Ensure all IFE’s are aware of products, policies & promotions of ADIB and keep on update them on changes
Open business channels for IFE’s by visiting potential employers/high new worth customer and can be introduce to IFE’s.
3. Monthly Responsibilities:
Motivate high achievers by recognize then in team meeting, also provide opportunity to other staff, to grab top position by creating healthy inter team competition
Recognize staff training requirement while evaluating their monthly performance
Arrange IFE training/coaching based on recognized area of weakness and maintain track, escalate SM if in case of hopeless
Recommend disciplinary action for those shows no improvements
Support SM on Al Khair STL/Settlement/Clearance/STL, based on calls
Visit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SM.
4. Annual Responsibilities:
Conduct annual appraisal and recommend staff recognition
Specialist Skills / Technical Knowledge Required for this role:
Familiarity with Core Banking and Application sourcing systems
Outlook/Email/HR system exposure
Previous experience:
4+ years of Banking experience. Preferable to have minimum 2 years at supervisory/team leading role (exception if proven consistent top performance)
Job details are sourced from the employer's original posting.
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