Role : Relationship Manager Location : Dubai Role Purpose: This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for x-sell and improve service Key Accountabilities of the role
Revenue:
Expenses:
Net Income:
Assets:
Consumer satisfaction, loan/financing repayment performance, loan/financing delinquency rates, consumer retention, substantiated Complaints, compliance with regulatory requirements/best practices guidelines and codes of conduct
No of valid customer complaints, Percentage of Delinquent customers, No. of customer exits due to Financial Crime Compliance reasons
Specialist Skills / Technical Knowledge Required for this role:
Good knowledge of ADIB’s Business Banking products & services
Experience of credit analyses.
Good knowledge of ADIB’s Operational Policies & Procedures
Proficient in credit appraisal techniques including credit, risk, business & financial analysis.
Knowledge of Business Relationship Management.
Fair Knowledge of UAE banking practices, regulations & risks
Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
General awareness of competitors in the local market
Excellent knowledge of service standards
Knowledge of Cross Sales
Computer skills
Excellent Communication Skills
Job details are sourced from the employer's original posting.
