JOB DESCRIPTION
The IT Intern is responsible for supporting the Infrastructure Services team across core IT service areas including hosting, network, field services, IT service management (ITSM), conference room technology, end-user support, and endpoint device support. This role will assist with documentation, data analysis, process improvement, project coordination, operational support activities, and awareness of endpoint management, SCCM, and threat and vulnerability processes.
Summer Interns work onsite 40 hours per week (full-time), with a targeted start date of May 3, 2027 through August 12, 2027.
Job Responsibilities:
- Assist with documenting infrastructure services processes, knowledge articles, inventories, standards, and support procedures across hosting, network, field services, ITSM, and conference room technology.
- Support data gathering, analysis, and reporting using Microsoft Excel, SharePoint Lists, PowerPoint, Teams, and OneDrive to improve visibility into service performance, project status, and operational activities.
- Assist with infrastructure-related projects including server and hosting documentation, network device inventories, site readiness activities, hardware refresh planning, and operational process improvements.
- Support field services and end-user endpoint device activities by helping track laptops, desktops, mobile devices, peripherals, site support needs, device lifecycle data, printer information, and follow-up actions with support teams.
- Assist with endpoint management and SCCM-related support activities, including inventory validation, software deployment tracking, patching coordination, reporting, and documentation under the guidance of infrastructure and endpoint support teams.
- Develop awareness of threat and vulnerability management practices by supporting documentation, tracking, reporting, remediation follow-up, and coordination activities related to endpoint and infrastructure security hygiene.
- Assist with ITSM process support, including organizing incident, request, change, problem, knowledge, and service catalog information to improve process quality and service delivery.
- Help maintain conference room support documentation, equipment inventories, troubleshooting guides, and service coordination notes for standard and executive meeting spaces.
- Collaborate with internal customers, infrastructure engineers, network teams, field services technicians, service desk teams, vendors, and business stakeholders to support day-to-day operational needs.
Qualifications:
- Must be currently enrolled in an accredited university and working towards a four-year undergraduate degree or graduate degree in Information Technology or Computer Science
- Available to work up to 40 hours per week
- Minimum overall GPA of at least 3.0.
- Strong Microsoft skills, including Excel, SharePoint, Teams, PowerPoint, Outlook, and OneDrive; experience with SharePoint Lists, basic reporting, or Power Automate is a plus.
- Interest in infrastructure services, including hosting, network, workplace technology, field support, endpoint device support, SCCM, ITSM, service desk operations, conference room support, and threat and vulnerability awareness.
- Strong analytical, organizational, documentation, and communication skills with the ability to convert technical information into clear, usable content.
- Ability to work collaboratively with technical teams, business users, vendors, and support groups in a fast-paced environment.
- Project coordination skills, attention to detail, and willingness to learn infrastructure operations and IT service management processes.
PRIMARY LOCATION
Central Tech Unit Plymouth MI
