JOB FUNCTIONS./RESPONSIBILITIES:
- Responsible for sales/onboarding new members of Medical Fitness Center memberships
- Prospect inside and outside leads; consistently work for a high prospecting turnover rate
- Be knowledgeable in special events, themes, member engagement for lead generation and member retention.
- Assist in the promotion of programs and classes to engage members and assist in retention
- Greet and direct members and guests as they enter the facility, as well as when they exit
- Achieve or exceed individual sales goals, renewals and ancillary services
- Assist in activities each month including strategic outreach, for securing member referrals and gaining member engagement/loyalty
- Build rapport and lasting relationships with prospective and current members
- Assisting with program registration, payment processing, and scheduling Medical Fitness services.
- Consistently striving to create a lasting first impression.
- Handling check-ins, addressing questions and resolving issues appropriately.
- Maintaining cleanliness of front desk/common areas to contribute to an exceptional facility experience
- Contacting housekeeping and maintenance departments when a problem is reported
- Performing basic bookkeeping, cashiering, filing, and clerical duties
- Track membership/attendance activity
- Turns every guest visit into a new member relationship by listening to goals in a way that connects with them, establishing trust through knowledge of facility offerings, pricing, with an open dialogue and passion for wellness, community health, and fitness
- Answer phones, respond to emails in a courteous, helpful, and professional manner
- Maintain an atmosphere which makes members feel welcome.
- Assist in keeping all administrative/ office files/documents/etc. organized and up to date
- Assists in creating an outstanding member experience; follow up with current members to see if they are achieving fitness goals. Serve as a resource for questions or concerns, and put them in touch with the right resources as appropriate to ensure members are satisfied with their experience.
- When not executing other job-related tasks, be present throughout the facility helping to ensure a clean and safe environment, while developing lasting relationships.
- Complete all other assignments as given by supervisors.
RESPONSIBILITY AND PERFORMANCE STANDARDS:
- Maintains a warm, pleasant and welcoming environment to those present at the Medical Fitness Center. Consistently striving to create a lasting first impression.
- Interpersonal relationships: relates well with all staff, members and the public. Treats everyone with courtesy, respect and concern. Uses effective communication techniques.
- Attitude: Positive and cooperative outlook toward their position, the facility, and co-workers. Adheres to AH’s Guiding Principles and Adirondack Health Medical Fitness service standards.
- Attendance: Reports on time and avoids unnecessary absences.
- Maintains strict confidentiality of patients and maintains compliance of HIPAA regulations with patients. Respects the privacy of members.
- Notifies supervisor, well in advance, of requests for scheduling changes in compliance departmental policy.
- Demonstrates willingness to adjust work schedule due to illness, etc. including taking on other responsibilities in emergency situations.
- Complies with Facility, Departmental and Adirondack Health’s general policies and procedures.
- Assumes responsibility for maintaining a clean and orderly work area to promote safety and clean appearance.
- Complies with Infection Control policies and practices to protect staff and customers against the spread of infectious disease in the workplace.
- Participates in staff /departmental meetings and training sessions as requested.
- Responds in a timely fashion to all requests and questions, by either e-mails or voicemail as to demonstrate adequate communication.
- Mail correspondence, both U.S. Postal and Interdepartmental, is handled professionally and in a timely fashion.
- Assists in maintaining proper level of supplies including office supplies, and retail products.
- Assists other staff as requested and as appropriate with scanning, copying, and telephone calls.
- Ability to organize work, manage time, and complete multiple tasks with attention to detail.
- Ability and confidence to network and build rapport.
- Keeps an up to date CPR/AED certification and working knowledge of how to handle emergency situations.
- Demonstrates flexibility and adapts to changes caused by emergencies, schedule, staffing adjustments and procedural changes. Is organized and functions under stressful situations.
- Is passionate in fitness and wellness
POSTION STANDARDS:
- Consistent and accurately registers members for various programs, processes payments, and maintains a working knowledge for member’s services/programs.
- Accurate in the handling of member and guest check-ins, addressing questions and resolving issues appropriately.
- Maintains a general working knowledge of ALL aspect of the facility as to either respond accurately to questions, or refers the customer to the correct source.
- Maintains a general knowledge of the Rehabilitation side of the operation as to respond or refer appropriately.
- Obtains and verifies customer information in a timely manner.
- Assists in membership sales, member retention, and prospecting.
- Conducts membership tours, and is knowledgeable and up to date in all facility offerings, specialty services.
- Is knowledgeable in all membership software functions that pertain to front desk responsibilities
COMMUNICATIONS/TELEPHONE DUTIES:
- Answers and routes all phone calls to the appropriate areas in a timely manner adhering to positive telephone etiquette skills.
- Greets patients and visitors with an immediate smile, eye contact, proper body language and an appropriate greeting.
- Completes Emergency overhead paging of codes and announcements when necessary.
- Receives and processes patient mail via the internet as well as the general delivery mail in a timely and professional manner.
- Helps when requested during drills.
CASHIER DUTIES:
- Payments for services are collected in a timely manner, and handled in accordance with policy/procedure.
- Informs customers of outstanding payments/ funds all services.
- Documents collections and prints receipts for customers as requested.
- Cash or check payments are forwarded to the proper authorities in a timely manner and in accordance with AH policy.
- Is responsible for the safe keeping of all cash, checks and charges received which includes drawer reconciliation.
SCHEDULING DUTIES:
- Members and clients are scheduled, or given accurate programming schedules in a timely fashion.
- Effectively schedules members at sign up for Fitness Consultations. Understands individual Fitness Coaches specialties/personalities/interests in clientele and accurately schedules customers with appropriate Fitness Coaches.
- Recaps customer’s appointment times and dates, notifies customers in accordance with departmental policy.
- Promotes other facility offerings and schedules appropriately.
- Accurately, and timely reschedules appointments upon request and with unexpected cancelation.
- Returns calls to all customers when messages are left.
- Notifies the appropriate Supervisor/Manager when scheduling conflicts, funding issues, or any other financial concerns with member’s accounts are identified.
- Notifies the appropriate personnel when changes are required in the scheduling system to assure appointments can be processed according to customer/department requests.
- Provides members with a Pre-Participation Questionnaire at time of sign up.
- Provides member with Health History form to be completed prior to the customers first appointment.
- Notifies coaches of new consultations or clients
MARKETING:
- Assist in replenishing pamphlets, brochures, posters and advertisements as needed.
- Keeps all materials up to date and stocked.
- Assists in any tasks as requested
Job Type:
Per Diem
Salary Range:
$18.00-$20.00 per hour
