SUMMARY OF RESPONSIBILITIES:
The basic functions of the position of Customer Service Representative are serving as primary interface with customers and processing customer orders; providing them with proper solutions to their concerns; building relationships to encourage new and repeat business; optimum efficiency and effectiveness of operations and maximizing profits while meeting budgetary, safety and legal concerns.
RESPONSIBILITY AND DUTIES:
- Maintain customer sales orders by manual entry or EDI.
- Process updates.
- Customer relations- liaison between Adkev and customer providing effective communication, reliable follow-through and resolution of issues.
- Understanding of company capabilities and service.
- Service part orders, obsolescence.
- Work cross-functionally with various depts, particularly during new launches.
- Interface with warehouse staff to coordinate order fulfillment.
- Problem solving & corrective action for missed shipments, provide data for company metrics.
- Verify quantities on packing slips match what was required to ship.
- Communicate and monitor correct lead times on customer orders/forecasts.
- Manage returnable tote inventory.
- Monitor backup packaging (cardboard) use and create invoices for backup pack use.
- Create pick lists, print bar code tags.
- Generate ASNs to customers (fax, email, EDI, WebEDI).
- Align and coordinate freight & outgoing.
- Post packaging slips and bill of lading.
- Contract Review.
- Serve as primary and/or back for phones, receivers and shift reports.
- Other duties as assigned.
