Senior Account Manager

About adm Indicia adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI . Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase . Everything we do is optimized through leading strategic capability and actioned through executional excellence. Our substantial investment in technology and data science and resource, provides our differentiation in the marketplace.

Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment. Our values We are collaborative, we thrive through our relationships. We are courageous , we create boldly and execute fearlessly. We are authentic, we act with integrity and transparency. We are pioneering , we win when we lead the way. We are purpose-driven , we create meaningful, sustainable and profitable brand experiences.

About the Role:

As a Senior Account Manager, you will lead the day-to-day management of client accounts, overseeing project execution across point-of-sale (POS), and promotional programs. Prior experience working with printing vendors for onsite press checks is a plus.  Client Relationship Management Understand our clients’ business, and their goals/needs; ensure they feel valued. Work independently and with team members to drive efficiencies and problem-solve.

Escalate issues/challenges to your manager, communicate resolutions effectively.   Build effective relationships with clients, proactively and professionally lead client relationships, ensuring their expectations are exceeded. Identify and resolve any/all issues relating to client within agreed SLA’s. Collaborate and build relationships with internal support departments and key external suppliers.  Collaborate with internal and external teams in the strategic planning and tactical execution of results-driven campaigns for promotional/premium related projects.

Prepare and provide professional presentations to clients and customers. Team Management Provide leadership and management to the team, including setting goals and objectives, managing workload and priorities, and ensuring the team meets client deliverables. Identify training and development needs of team members and provide opportunities for growth and development. Supplier Management Collaborate directly with suppliers and vendors to ensure on-time production and delivery.

Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control. Review creative concepts and physical samples to ensure brand and project alignment.       Campaign Performance Monitoring & Reporting  Track and analyze program performance, generating regular updates/reports to client and leadership. Use data insights to make recommendations for ongoing improvements and future program planning.

Bachelor’s degree with 5+ years of experience working for a promotional product, or procurement outsource agency, servicing CPG/retail client brand teams. 3+ years of leadership/management experience Prior experience overseeing campaigns that include print, point-of-sale, tradeshow booths or experiential production. Proven experience managing supplier relationships, including direct vendor communication and issue resolution.

Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement. Self-starter with a resourceful, solution-oriented approach to problem solving. Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities. Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.

Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders. Culturally aware and able to communicate effectively across international teams. Excellent written and verbal communication skills with a confident, client-facing presence.

Benefits:

Medical, Dental, Vision, 401(k) match, and cell phone reimbursement. Work Environment: Hybrid - 2-4 days per month onsite

Perks:

• Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts. adm is proud to be an equal opportunity employer and is committed to creating a diverse environment.  We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
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