Legal Copy Center Manager

As an Operations Manager, you are responsible for managing all daily duties and projects related to the production of Copy, Print and Scanning jobs; mail services, faxing and MFD/Printer fleet management within a mid size, multi location law firm. The Manager develops and supervises his or her staff by performing a multitude of responsibilities, including but not limited to, hiring, assignment, training, evaluation, discipline, termination, and salary and bonus administration. This position reports to the Region Operations Manager.

Possesses skills and competencies to deliver minimum /basic contracted customer requirements (Document print/Copy/scan, document assembly and finishing). Tasks and activities are defined and routine. Must be process and detail oriented with a focus on high levels of customer service.

Able to demonstrate good levels of computer skills

Basic and intermediate use of MS Office, sufficient to maintain reporting in Excel ; web access knowledge and Internet skills

Experience in related work process within a law firm

Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry

Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer

Able to demonstrate basic math skills (division, multiplication, percentages)

Sets up and operates automated collators, power paper cutter, stitchers, paper drill, and staplers.

Maintains inventory control and records of bindery supplies and materials

Able to demonstrate business maturity and professionalism

Point of contact to receive, review and electronically log customer jobs

Customer Service Skills

Desired Candidate Skills:

Operate basic Production Print equipment (High Speed printer, copier)

Scanning Documents

Problem solve basic issues to complete production , delivery, and output requirements

Experience in a Customer Service environment (minimum 1 year)

Post high school technology training or experience preferred

Bachelor Degree preferred

Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:

Accessibility: 
At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.

Results: 
With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!

Objectivity:
Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.