External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.
POSITION PURPOSE
Responsible for the resolution of chats, and emails from both internal and external customers. Will preform a wide variety of complex and technical task associated with customer transactions within specified time and quality parameters. Additional responsible to promote the image of the Bank in a professional and positive manner.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
3. Assumes responsibility for related duties as required or assigned.
SUPERVISORY RESPONSIBILITIES: This role has no supervisory responsibilities.
PERFORMANCE MEASUREMENTS
1. Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
2. Good business relations exist with customers. Customer problems and complaints are promptly and professionally addressed and resolved.
3. Accurate and complete information about Bank products and services is provided to customers.
4. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Management is informed of activities.
5.Consistently meets established call quality standards.
6. The Bank's professional reputation is conveyed and maintained.
QUALIFICATIONS
EDUCATION/CERTIFICATION: High School Diploma or GED.
REQUIRED KNOWLEDGE: Knowledge of the Bank products, services, and policies/procedures.
EXPERIENCE REQUIRED: Two years of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of customer service or the financial services industry.
SKILLS/ABILITIES:
Must be able to type 55 wpm or more to qualify for this position.
A test will be administered.
Excellent communication and public relations skills.
Excellent computer skills.
Well organized.
Ability to work well under pressure.
Ability to work overtime as needed or required.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions, and to deal with problems involving a few variables.
MATHEMATICS ABILITY: Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and
operations with units such as inch, foot, yard; ounce, and pound (or their metric counterparts).
LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.
Hours: Monday - Friday 7:00 AM - 7:00 PM. (may vary)Job details are sourced from the employer's original posting.
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