Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew.
Responsible for making weekly schedules and ensuring your labor goal is met.
Responsible for labor percentages
Responsible for ensuring daily inventory is completed on all shifts.
Making sure all truck orders are being made appropriately to ensure it meets food cost goal.
Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods.
Identifies and resolves issues with costs of goods discrepancies.
Responsible for recruiting, orienting, training, assigning, scheduling team members.
Responsible for all cash handling in store
Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
Performs regular restaurant inspections to ensure the team is meeting standards.
Responsible for providing a great culture and environment within the staff.
Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems.
Responsible for the development of all in store managers
Job Requirements:
Experience with POS systems and cash registers
Basic computer knowledge
Good math skills
Excellent communication skills
Ability to effectively resolve complaints.
Manger certificate is a plus.
Job details are sourced from the employer's original posting.
