Must have technical ServiceNow Skills:
- Strong expertise in understanding the customer business need and decipher it for technical development in ServiceNow
- Strong Expertise in setting up ServiceNow ITOM – Cloud Mgmt., Event Mgmt., integration with 3rd party monitoring tools
- Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
- Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
- Experience in configuration of CMDB, Asset Mgmt.
- Experience in creating custom processes, custom 3rd party integrations and custom applications
- Experience in designing Technical (LLD) Design Documents, Training Documents etc.
- Experience in conducting Technical Reviews, End User Trainings
Must Have Soft Skills:
- Ability to work in a global team
- Understanding of enterprise IT architecture
- Demonstrate an awareness of Best Practices of ServiceNow implementation
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- Good English communications skill to communicate effectively with team members and customers
- Ability to work in multi-lingual , multi-cultural environment
- Experience in working from client site and front facing the customer
- Experience in technical leading ServiceNow implementation teams
Preferred Certifications:
- ServiceNow Implementation Specialist
- ITIL V3 Foundation certified
